Refund policy

At Silk Gallery, we take pride in creating exquisite silk scarves featuring high-quality photographic prints. Your satisfaction is our top priority. Please read our policy carefully to understand how returns and refunds are handled.

1. Returns
Due to the custom and delicate nature of our silk scarves, returns are only accepted for defective, damaged, incorrect, or subject to the conditions outlined below. Sale items are not eligible for return.

To initiate a return:

  • Contact us within 7 days of receiving your order at silkgalleryau@gmail.com.
  • Provide your order number and a photo showing the defect or damage.
  • Our team will review your request and provide instructions for returning the item.

UK Customers — Right to Cancel

If you are located in the United Kingdom, you have the right to cancel your order within 14 days of receiving the last item, in accordance with the Consumer Contracts Regulations 2013. This right applies without giving any reason. To exercise your right to cancel, please contact us before the 14-day period expires. If your order has not yet been fulfilled, you may also cancel it before it ships. Refunds will be processed promptly upon receipt of the returned goods.

2. Conditions for Return

  • The scarf must be unused, unworn, and in its original packaging.
  • Items that show signs of wear, stains, or damage caused by the customer will not be eligible for a return.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or mistake on our part.

3. Refunds
Once your return is received and inspected:

  • If approved, we will issue a full refund to your original payment method within 7–10 business days.
  • Refunds may take additional time depending on your bank or payment provider.

4. Exchanges
We currently do not offer exchanges. If you would like a different item, please place a new order.

5. Damaged or Defective Items
If your scarf arrives damaged or defective:

  • Contact us within 7 days of delivery.
  • Include photos of the damage or defect.
  • We will provide a replacement or refund, depending on availability and your preference.
  • Damage to the packaging during transit is not our responsibility.  

6. Shipping

  • We recommend keeping your shipping receipt until your order arrives.
  • We are not responsible for lost or stolen packages once they have been shipped.

7. Contact Us
For any questions regarding returns or refunds, please reach out to us at:
Email: silkgalleryau@gmail.com
Phone: +61 417 495 535
Address: 74 Boundary Road, Cowra, 2794, NSW Australia

Thank you for supporting Silk Gallery.