Shipping policy

Thank you for shopping with SilkGallery. Each silk scarf is carefully produced and prepared for shipment to ensure the highest quality.

Order Processing

Orders are typically processed within 3–10 business days after payment is received. During holiday periods, product launches, or promotional events, processing times may be longer.

Customers will receive a confirmation email once their order has been shipped.

Shipping Destinations

We currently ship to Australia & United Kingdom.

Delivery Timeframes

Estimated delivery times are calculated at checkout & begin once an order has been despatched. Delivery times are estimates only and may vary depending on destination, customs processing, weather conditions, and carrier performance.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

Any free shipping promotions will be clearly stated on our website.

Tracking Information

Where available, tracking details will be provided by email once the order has been shipped.

Customers are responsible for monitoring shipment progress using the provided tracking information.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.

We are not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses supplied by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

Lost, Stolen or Delayed Parcels

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's services.

If a parcel is believed to be lost, please contact us and we will assist in lodging an investigation with the carrier.

We are not responsible for parcels that are marked as delivered by the carrier but are subsequently lost, stolen, or misplaced.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the packaging and product

We will review the claim and, where appropriate, arrange a replacement or refund.

Delivery Delays

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections
  • Postal or courier disruptions
  • Extreme weather events
  • Natural disasters
  • Industrial action
  • Public holidays

Contact Us

For shipping-related enquiries, please contact:

SilkGallery
Email: silkgalleryau@gmail.com
Website: www.silkgalleryau.com